Relational agency and the development of tools in service networks
Paper in a Symposium (Symp)
10:45 AM, vendredi 1 sept. 2017 (15 minutes)
Convention Center - 2000 B
This presentation focuses on the tool-mediated basis of relational agency and relational work: how practitioners create, use, and modify collaborative tools, such as concepts, documents, annual clocks, action cards and virtual systems, to support their joint work. It draws on five different service networks to highlight the integration of the object of collaboration and the materialisation of the network script. The findings indicate developmental dialectics between relational agency and the tools of collaboration meaning that relational agency contributes to the emergence and transformation of collaborative tools, and developed tools, in turn, shape possibilities for relational agency to occur and grow in service networks. The notion of relational agency enriches our understanding of the complex dynamics of cross-sectoral tool development and highlights how professionals use tools to maintain and transform their service networks.