Dr. Kelley is Director for the Department of Service Delivery and Safety at the World Health Organization. In this role, he leads WHO’s efforts at strengthening the safety, quality, resilience, integration and people centredness of health services globally toward Universal Health Coverage(UHC) and manages WHO’s work in a wide range of programs, including health services integration and regulation, eHealth/mHealth/Digital health, patient safety and quality, blood safety, injection safety, transplantation, traditional medicine, essential and safe surgery and special initiatives areas such as palliative care, and genomics. Prior to joining WHO, he served as Director of the U.S. National Healthcare Reports for the U.S. Department of Health and Human Services in the Agency for Healthcare Research and Quality. Dr. Kelley also directed the 28-country Health Care Quality Improvement (HCQI) Project of the Organization of Economic Cooperation and Development. Formerly, Dr. Kelley served as a Senior Researcher and Quality Assurance Advisor for the USAID-sponsored Quality Assurance Project (QAP) and Partnerships for Health Reform Project Plus (PHRPlus). In these capacities, he worked for ten years in West and North Africa and Latin America, directing research on the Integrated Management of Childhood Illness in Niger. Prior to this, Dr. Kelley directed the international division of a large US-based hospital consulting firm, the Advisory Board Company. His research focuses on patient safety, quality and organization of health services, metrics and measurement in health services and health systems improvement approaches and policies. Dr. Kelley was also asked to lead the Infection Prevention and Safety and the Health System Recovery teams for WHO’s Ebola Response effort.