Th-SYM-1893-6 - Personal Resources Against Stress In Care Services: Spirituality And Professionality

Service Quality
1 hour
Performance and productivity
Service Quality
Personal resources against stress in care services: Spirituality and professionality
C. Kumbruck*
Main Abstract Content: Purpose.
Stress can be explained by the work psychological model of stress (Bamberg et al., 2007), which is based on the interactional stress concept (Lazarus & Folkman, 1984). Conflictual interactions are extremely demanding. These stressors are well known from the research on emotional labor (Hochschild, 1983) and sentimental work (Strauss et al., 1982). Nurses have high rates of sickness (in Germany they are number 1 in comparison with other professions) in particular because of psychological strain leading to burnout. For coping with stressors resources are essential. The explorative study investigates nurses’ personal resources like faith, beliefs and attitudes.
Data were gathered in care institutions (hospitals, elderly homes …) in Germany in 2014 by 15 Repertory-Grid-based narrative interviews: The repertory grid method helps to identify values and beliefs in different care situations which are identified as emotional stressors like accompanying dying care receivers, caring people with dementia, solving conflicts with aggressive people etc..
The study identified both spiritual and profane personal resources that serve in coping processes in different ways like ability to act, distance, orientation, sharing of responsibility, calmness etc..
Further quantitative studies are needed.
Research/Practical implications.
The results can be used to develop individual anti-stress-trainings. The Repertory-Grid method is recommended for identifying and classifying individual coping resources.
Different studies have shown that spiritual resources help in individual life crisis. This study demonstrates that they work in existential interactions at the working place too.


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