Fr-SYM-1971-3 - Using Personality Type To Build Team Resilience For Coping With Change

Track:
Resilience
What:
Symposium
When:
1 hour
Where:
S1.67
Discussion:
0
Positive organizational behaviour
Resilience

Using personality type to build team resilience for coping with change
R. Thompson 1, N. Dost 2,*, C. Elwood 2, L. Mills 2 and EAWOP17-SYMPOSIUM-1621
1CPP, Inc., Sunnyvale, CA, United States, 2OPP, Ltd., Oxford, United Kingdom
 
Main Abstract Content: Purpose
This paper describes a team development programme created for the East of England Patch team of Macmillan Cancer support, a large UK charity which was undergoing an extensive change programme; for almost all employees, the implications were unknown. The Patch team were responsible for managing all service developments and contracts across their region; the team leader wanted to help them build resilience in the face of the ongoing uncertainty. This paper demonstrates how psychologists can use personality assessment to help people to manage the uncertainty that accompanies change, and to build resilience despite limited control and information.
 
Design/Methodology
A four-session development programme was devised, taking personality type, as assessed by the MBTI assessment, as a starting point, but incorporating other models and approaches. The aims included increasing self and team awareness, exploring the impact of personality on working relationships, finding the best ways to support oneself and others through change, developing influencing skills and building resilience.
 
Results/Outcomes
Written participant evaluations showed very positive perceptions of the learning from each workshop and how this would impact performance; team leader follow-ups supported these.
 
Limitations
A full post-programme evaluation was not possible as some team members became affected by possible redundancy.
 
Practical Implications
The team now use several of the workshop techniques used as part of their team meetings and decision-making; the project demonstrates how other teams could incorporate these into development interventions.
 
Originality/Value
The study demonstrates the value of integrating different approaches in a development process to make learning ‘stick’.
 

Participant
OPP Ltd
Consultant

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