Fr-OR-S94-4 - Determinants, Consequences, And Functions Of Interpersonal Trust Within Organizations: What Is The Empirical Evidence?

Oral Presentation
Part of:
15 minutes
Conflict in organizations
Determinants, Consequences, and Functions of Interpersonal Trust Within Organizations: What is the Empirical Evidence?
D. L. Ferrin 1,*, S. C. Lu 1
1Lee Kong Chian School of Business, Singapore Management University, Singapore, Singapore
     We aim to answer the question, “What is known empirically regarding the determinants, consequences, and functions of interpersonal trust within organizations?” The existing literature is rich with insights, but is now so large that researchers and practitioners may find it difficult to comprehend.
     To address this question, we identified the 15 scientific journals that we maintain are most likely to have published high-quality, double-blind peer-reviewed empirical studies of interpersonal trust within organizations from the early 1990s to the present. We then systematically searched those journals to identify all empirical articles on interpersonal trust within organizations.
     We analyze, organize, and summarize the findings of each article, including details of the conceptualization and empirical measures of trust, the referent of trust, and the specific determinants, outcomes, and/or functions (moderation vs. mediation) studied.
     Our review emphasizes the assessment of empirical findings rather than the development and validation of a conceptual model. This sets it apart from existing reviews of the literature, which have aimed to produce conceptual frameworks informed by the empirical literature.
*Research/Practical Implications
     While conceptual frameworks presented in prior reviews are invaluable, we believe that researchers and practitioners are also likely to benefit from a review of the empirical evidence on trust. Such evidence is critically valuable for guiding the design of future scientific trust studies and also the design of organizational trust interventions.
     Our review summarizes the empirical evidence in a form that is systematically representative, comprehensive, detailed, and also presently unavailable in the literature.

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