TH-P01-001-interactive - Prevalence and impacts of workplace incivility in a sample of Turkish banking staff

Bullying and harassment
Interactive Poster Presentation
1 hour 30 minutes
O'Brien Foyer
Conflict in organizations
Bullying and harassment
Prevalence and impacts of workplace incivility in a sample of Turkish banking staff
I. Karatuna 1,*, S. Gok 2
1Kirklareli University, Kirklareli, 2Marmara University, Istanbul, Turkey
Content: Purpose: Comparatively, little is known about the prevalence and consequences of workplace incivility in Turkish workplaces. The purpose of this study was to examine the prevalence of workplace incivility and its relationship with job satisfaction, general health and turnover intention among a sample of Turkish banking staff.
Design/Methodology: We conducted a cross-sectional survey of 365 employees working within the private sector banks in Istanbul, identified by snowball sampling. The participants completed the Workplace Incivility Scale, the 28-item General Health Questionnaire, the 20-item short form of the Minnesota Satisfaction Questionnaire and a single-item measure of turnover intention.
Results: Of the respondents, 64% reported experiencing one or more type of uncivil behaviors in the last six months. Experiencing incivility was negatively associated to job satisfaction and better general health, whereas positively related to turnover intentions.
Limitations: We could not manage to develop a probability-based representative sample due to the organizational access barriers and individual reluctance to participate in the study, owing to the nature of the research problem, implying that the participants may not be representative of the general population.
Research/Practical implications: Our results demonstrated that incivility is quite prevalent in this group of employees and may lead to lower job satisfaction, health consequences and quitting intentions. Thus, designing effective intervention and prevention programs for reducing uncivil behaviors would benefit both employees and employers.
Originality/Value: This study contributes to understanding the detrimental effects of workplace incivility by providing data in a new national context. 


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