TH-P01-021-interactive - The influence of cyber mobbing and use email on self-efficacy and stress, depending on emotional intelligence.

Track:
Emotions and organizational contexts
What:
Interactive Poster Presentation
When:
1 hour 30 minutes
Where:
O'Brien Foyer
Discussion:
0
 
Emotion in the workplace
Emotions and organizational contexts
TH-P01-021-interactive
The influence of cyber mobbing and use email onself-efficacy and stress depending on emotional intelligence
E. Lira*, A. Martínez 1, P. Ripoll 2, K. Potocnik 3
1Miguel Hernández University, Alicante, 2University of Valencia, VALENCIA, Spain, 3University of Edinburgh Business School, Edinburgh, United Kingdom
 
Content: Purpose – The purpose of this paper is to analyse the influence of cyber mobbing and the use of email on self-efficacy and stress, depending on emotional intelligence [emotional attention (AE), emotional clarity (EC) and emotional repair (RE)].
Design / Methodology – The analysis of a database of 32 employees of the mortgage advise company. To prove the model proposed a PROCESS for SPSS, from http://afhayes.com/spss-sas-and-mplus-macros-and-code.html was computed
Results – The relationship between victimization and stress was positive when the levels of RE were low, negative when the levels of RE were high and neutral when the levels of RE were moderates. Moreover, the positive relationship between AE and stress was stronger in cases of high levels of cyber mobbing than in cases of low levels. On the other hand, the relationship between the stress by the use of email and self efficacy was positive when the levels of CE were low, negative when the levels of CE were high and neutral when the levels of CE were moderates
Limitations – However, generalizability may be limited due to sample.
Research /Practical implications - We add knowledge in the relationship between ciber mobbing and stress by the use of email and its results moderated by emotional intelligence. Future research is needed to test this results in other organizational contexts.
Originality /Value - Extends the mortgage advise company research by investigating the moderator role of the emotional intelligence in the relationship between ciber mobbing and stress and its consequences.
 
 
 
 
 
 
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