TH-P01-035-interactive - Understanding the Factors associated with Workplace Stress with Direct-care Workers: A Focus Group Approach

Track:
Work stressors
What:
Interactive Poster Presentation
When:
1 hour 30 minutes
Where:
O'Brien Foyer
Discussion:
0
 
Employee stress and burnout
Work stressors
TH-P01-035-interactive
Understanding the Factors associated with Workplace Stress with Direct-care Workers: A Focus Group Approach
R. Heckenberg 1, B. Wright 2,*
1La Trobe University, Albury Wodonga, 2La Trobe University, Melbourne, Australia
 
Content: Purpose
The Effort-reward Imbalance model (ERI; Siegrist, 2008) and the Job Demands-resources model (JD-R; Bakker & Demerouti, 2014) have effectively been used to assess relationships between workplace stress and ill-health. Focus groups provide an ideal method to explore the factors within these models by providing in-depth information and discussion that may not be generated through other methods (Liamputtong, 2011). We assessed the suitability of the ERI and JD-R questionnaires with direct-care workers (i.e., people who provide care or assistance to vulnerable groups in the community for example disadvantaged youth or elderly people).
Design/Methodology
Two groups of direct-care workers (N = 10; N = 9) attended 60-minute focus groups which captured the effort, demands, resources and rewards relevant to their particular job.
Results
Direct-care-workers identified a number of efforts/demands, resources and rewards consistent with the ERI model and the JD-R model, including time pressures, feedback and relationships with co-workers. ‘Inadequate financial resources’, ‘poor communication’ and ‘working with clients and the community’ were themes not captured by the questionnaires.
Limitations
Focus groups have many advantages, but socially desirable responding can be problematic.
Research/Practical Implications
While these results support the use of the ERI and JD-R models with direct-care workers, they also highlight the need to ensure job specific efforts, rewards and resources are considered when assessing workplace stress and designing interventions to reduce workplace stress.
Originality/Value
To the author’s knowledge, this is the first time the suitability of the ERI and JD-R questionnaires have been investigated with focus groups.
 
 
 
 
 

 

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