TH-P01-076 - Emotion regulation abilities and job burnout: the moderator role of the emotional labor of the job

Track:
Emotion regulation
What:
Poster Presentation
When:
3 hours 30 minutes
Where:
O'Brien Foyer
Discussion:
0
Emotion in the workplace
Emotion regulation
TH-P01-076
Emotion regulation abilities and job burnout: the moderator role of the emotional labor of the job
R. Seixas 1,*, A. Pignault 2, C. Houssemand 1
1University of Luxembourg, Belval, Luxembourg, 2University of Luxembourg & INETOP-CNAM, Paris, France
 
Content: Research on emotion regulation (ER) and job burnout (JB) has been relying on ER dispositions (self-report) or knowledge measurements. So far, no studies approached the effect of ER abilities on JB. Strategies such as expressive flexibility ability (EFA), have been shown to decrease stress (Bonnano et al., 2004) and to increase adjustment in contexts of high stress or threat (Westphal, Seivert, & Bonanno, 2010) and might potentially impact JB. Based on a functionalist perspective, the adaptive-maladaptive effect of emotion regulation strategies should be understood taking in consideration the context (Gross, 2013). The purpose of this study is to investigate the impact of EFA on JB while accounting for the moderator effect of the emotional labor of the job (EL). We hypothesize that EFA’s negative effect on JB will increase as the EL of the job increases.
142 employees filled a battery including JB, ER and other situational and individual predictors of JB. They participated in an experimental task assessing EFA.
Hierarchical regression analysis points out an incremental negative effect of EFAxEL on the prediction of professional inefficacy (INE) – EFA decreases INE in high EL jobs, and increases it in low EL jobs.
Replication of these results in larger context-specific samples are necessary before generalization of results. Nonetheless, results suggest that understanding the effects of ER abilities should not be done in a simplistic way, but rather accounting for the specificities of the context. To our knowledge, this study investigates for the first time the effect of ER abilities on JB.
 
 
 
 
 

 
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