TH-P01-081 - The effect of psychological capital on relationship between emotional labour and emotional contagion, and emotional exhaustion

Track:
Emotional labor
What:
Poster Presentation
When:
3 hours 30 minutes
Where:
O'Brien Foyer
Discussion:
0
 
Emotion in the workplace
Emotional labor
TH-P01-081
The effect of psychological capital on relationship between emotional labour and emotional contagion, and emotional exhaustion
L. Randmann 1,*, T. Kamdron 1, A. Hindreus, M. Poom 2
1Department of Industrial Psychology, 2Tallinn University of Technology, Tallinn, Estonia
 
Content: Purpose: The purpose of the study was to examine the relationships between emotional labour and emotional contagion and emotional exhaustion and the influence of psychological capital on these relationships.
Design/Methodology: Two samples of emotional employment representatives - 168 kindergarten teachers and 118 prison guards - completed measures of emotional labour (surface acting, deep acting, genuine emotions) (Liu & Zhang, 2015), emotional contagion (adapted from Mehrabian, A. & Epstein, N. (1972) Measure of Emotional Empathy), emotional exhaustion (from Maslach Burnout Inventory, (Maslach & Jackson, 1981), and psychological capital (Luthans & Youssef, 2004) with the permission of Mind Garden, Inc. Structural equation modeling was utilized to analyze the data.
Results: The findings demonstrate that employees with higher psychological capital (PC) are more engaged in emotional labour (EL), less emotionally exhausted and emotionally contagious. The main hypothesis of PC being a mediator between EL forms and emotional exhaustion and contagion was confirmed. The results also show that teachers, who are high in emotional contagion, are less engaged in EL. Prison guards, who are more emotionally exhausted hide their emotions more and express real emotions less when involved in EL.
Research/Practical Implications: The results show that PC is an important factor in EL, acting as a mediator in the relationships between emotional labour and emotional contagion and emotional exhaustion.
Originality/Value: This is one of the first empirical studies, which examines the previously underexplored associations emotional labour, psychological capital and emotional exhaustion and contagion.
Keywords: emotional labour, emotional contagion, psychological capital, emotional
exhaustion.
 
 
 
 
 

 
Participant
Tallinn University of Technology
Senior lecturer

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