TH-P01-100 - An Identity-Based Exploration of Interpersonal Workplace Trust

Poster Presentation
3 hours 30 minutes
O'Brien Foyer
Conflict in organizations
An Identity-Based Exploration of Interpersonal Workplace Trust
C. Real*, L. van der Werff 1, F. Buckley 1
1Dublin City University, Dublin, Ireland
Despite much research, a predominant integrated theory of interpersonal trust has yet to emerge. Although commonly grounded in social exchange theory, the bidirectional aspect of trust and its development over time is not well understood.  In addition, the less rational affective aspects influencing trust development have received a smaller amount of research attention than the more rational cognitive mechanisms. This study proposes to address this research gap by examining:  (1) the less rational affective aspects of interpersonal trust development; (2) the development of trust over time; and (3) the bidirectional aspect of trust within dyadic workplace relationships.  Drawing on both moral emotion theory and moral identity theory, the study proposes that interpersonal trust behaviours are influenced by dispositional empathy and by the centrality of moral identity within the self-concept of each individual.  Further, the study proposes that identity-based characteristics of organisational members in dyadic trust-based relationships influence dyadic trust development, drawing on theories of relational identity.
The study will carry out a quantitative analysis of empirically validated self-report instruments. The level of analysis will be individual and interpersonal, within one or more organisations in Ireland.  Data collection will take place in a minimum of four waves to allow change to be modelled overtime.
The self-report measurement approach will increase the risk of common method bias in the results.  A longer time-frame of analysis could reveal other patterns of trust  development.
Research/Practical Implications:
This research aims to deepen our understanding of effective trust-based workplace relationships.
To our knowledge, the inclusion of moral, emotional, and identity factors in this longitudinal examination of workplace trust provides an original approach to this research. 


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