TH-P01-114 - The Dark Side of IT Outsourcing: Impact on Incumbent IT employees’ Affective Organisational Commitment and Emotional Exhaustion

Track:
Work stressors
What:
Poster Presentation
When:
3 hours 30 minutes
Where:
O'Brien Foyer
Discussion:
0
 
Employee stress and burnout
Work stressors
TH-P01-114
The Dark Side of IT Outsourcing: Impact on Incumbent IT employees’ Affective Organisational Commitment and Emotional Exhaustion
C. Marchand 1,*, B. Negoita 2
1Centre for Health Services Studies, University of Kent, Canterbury, 2Information Systems & Management Group, University of Warwick, Coventry, United Kingdom
 
Content: Purpose
The literature on the impacts of IT outsourcing has generally focused on the economic benefits and has been conducted at the organisational level. To fully understand the impacts of IT outsourcing, re-focusing on the individual level is necessary. Leveraging the Conservation of Resources Theory, this study explores the role of work ambiguity, work role conflict, and the resilience of incumbent IT employees in shaping, through stress appraisal, their affective organisational commitment and emotional exhaustion, in an IT outsourcing context.
 Design/Methodology
A cross-sectional study was conducted online with incumbent IT employees from organisations engaged in IT outsourcing. Valid data from 131 individuals were analysed using moderated multiple regression and a moderated mediation approach.
 Results
Results show that stress appraisal partially mediates the relationship between work ambiguity and role conflict, and resilience and affective organisational behaviour and emotional exhaustion. The results show that the IT outsourcing experience moderates the relationship between stress appraisal and affective organisational commitment.
Limitations
The small sample size was due in part to the screening requirement that one had to be working in an IT function for an organisation undergoing IT outsourcing.
Research/Practical implications
This work demonstrates the role personal resources in shaping the affective organisational commitment and well-being of incumbent IT employees and the need to manage incumbent IT employees in ways that reduce work role ambiguity and conflict, increase resilience, and improve the overall IT outsourcing experience.
Originality/Value
Conducted at the individual level, the study represents one of the early attempts at assessing the impact of IT outsourcing practices on incumbent IT staff.
 
 
 
 
 

 

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