TH-P01-117 - Psychosocial risk factors, employees well-being, job satisfaction and the role of a supportive leader within the service industry in Norway.

Track:
Work stressors
What:
Poster Presentation
When:
3 hours 30 minutes
Where:
O'Brien Foyer
Discussion:
0
 
Employee stress and burnout
Work stressors
TH-P01-117
Psychosocial risk factors, employees well-being, job satisfaction and the role of a supportive leader within the service industry in Norway.
O. S. Olaniyan*, G. E. Mathisen 1, T. Furunes 1
1Norwegian School of Hotel Management, University of Stavanger, Stavanger, Norway
 
Content: Psychosocial risks are associated with the way work is organized, designed, and managed. The risks could emanate from variables like high job demand, low job control, role conflicts, bullying, and discrepancy between employees efforts and reward.  Employees’ exposure to these risks often lead to low performance and reduced health. Research evaluating psychosocial risks and its impact on employees’ health are relatively few within the service industry. Current sample (n = 832) was drawn from an original dataset comprising of working men and women in 2013, in Norway aged 18-69 years. The study measured seven work-related psychosocial risks and their influences on employees’ experience of job satisfaction and general well-being. Additionally, the study investigated leadership impact on all of these relationships. Results showed that employees exposed to these aforementioned risks also reported higher health complains and lower job satisfaction. Furthermore, the experience of a supportive leader seems to play a significant role in employees’ experience of these risks. Together, these findings point to the negative effects of psychosocial risks to employees work health. It also helps understand the pivotal role of a supporting leadership style within the service industry. To our knowledge, this is the first study in the Scandinavia focusing on the experience of psychosocial risks by employees, and leadership impact within the service industry.
 
 
 
 
 

 
 

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