Th-SYM-2444-4 - Implementation Of Boundary Management Interventions: Comparing Designs For Professional And Hourly Workers

Work-family conflict
Thursday May 18   04:15 PM to 05:15 PM (1 hour)
Work-Life Interface
Work-family conflict
Implementation of Boundary Management Interventions: Comparing Designs for Professional and Hourly Workers
E. E. Kossek 1,*
1Krannert School of Management, Purdue University, West Lafayette, IN, United States
Main Abstract Content: State of the Art
The increased blurring of boundaries between work and home, with the rise of cell phones and growing use of electronic communication throughout the workday makes supervisors and employees more likely to be “on call” or feel expected to respond to work communications during nonwork hours making it more difficult to turn work off.  Conversely, the rise of cell phones makes employees more accessible to personal communications from children and friends during the workday, prompting some employers to even ban cell phone use for all hourly workers. Relatively little evidence-based work has been conducted on boundary management interventions.
New Perspectives/Contributions
Fresh insights include: 1) a definition of boundary management interventions; 2) comparison of the  differing boundary management challenges that professional and hourly workers face on and off the job; and 3) examples of variation in content in designing interventions for professional and hourly employees.
Research/Practical Implications
Kossek’s (2016) criteria are used to evaluate interventions’ change impact: cultural and structural systems integration; prevention and inclusion; organizational support versus individual control; multi-level comprehensiveness; and unintended consequences.  Case examples are provided including a boundary management styles assessment for professionals (Kossek et al., 2012) and a cell phone policy for hourly workers.
Little research has been conducted on boundary management interventions, nor on how the design and implementation might vary for professional and hourly workers. Professionals’ interventions are often informal involving boundary self-regulation to control electronic availability. Hourly interventions might involve formal phone policy, overtime and safety labor regulations, and customer-facing job crafting.


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