Th-SYM-2483-3 - Initial Team Meetings: The Moderating Role Of Team-Level Socio-Emotional Statements On The Relationship Between Network Positions And Swift Trust

Group and team processes
Thursday May 18   11:30 AM to 12:30 PM (1 hour)
Teams and workgroups
Group and team processes
Initial team meetings: The moderating role of team-level socio-emotional statements on the relationship between network positions and swift trust
L. Handke*, E.-M. Schulte, S. Kauffeld
Main Abstract Content: Purpose. Swift trust, which is based on individual expectations that are tested and proven through actions at early stages of team development, is considered to be an important factor for virtual team success (e.g., Brahm & Kunze, 2012; Jarvenpaa & Leidner, 1999). However, the impact of initial meetings–as a form of early team interaction–on swift trust remains unclear. In this study we therefore investigate the role employees’ network position in meetings as well as the use of socio-emotional statements on swift trust.
Design/Methodology. Using video-taped data of 34 first team meetings, we perform social network analysis to arrive at individuals’ degree centralities as well as interaction analysis to determine the amount of socio-emotional statements. Subsequently, we insert these values into a multilevel model with cross-level interactions.
Results. Data of the entire sample will be analyzed by the time of EAWOP 2017. First results (n=12) show that degree centrality has a negative effect on individual evaluations of co-worker trust which is moderated by team-level use of socio-emotional statements.
Limitations. The sample consists of software engineering student project teams, thus limiting the generalizability.
Research/Practical Implications. Our results highlight the relevance of early meeting interactions for individual-level trust perceptions. While structurally influential positions appear to negatively impact the trust in one’s co-workers, this negative effect can be alleviated by socio-emotional statements expressed by the team.  
Originality/Value. In analyzing initial team meetings from a structural as well as content-related perspective, this study provides a novel approach to the mechanisms behind swift trust.


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