Th-OR-S46-2 - Healthy Or Unhealthy? Emotion Regulation Strategies In Response To Job Stressors

Emotion regulation
Oral Presentation
Part of:
Thursday May 18   03:15 PM to 03:30 PM (15 minutes)
Emotion in the workplace
Emotion regulation
Healthy or unhealthy? Emotion regulation strategies in response to job stressors
A. Haver*, S. Scheibe, K. Akerjordet, T. Furunes
Content: Purpose: Managers’ handling of job stress is decisive for their well-being. Two emerging job stressors in complex service organizations are centralized authority and reporting requirements. The paper tests a model that links these job stressors to managers’ well-being through emotion regulation. We argue that reappraisal would help managers deal with job stressors, whereas suppression would have harmful effects on well-being.Design/Methodology: Online self-report questionnaire was used to collect data from 600 Norwegian and Swedish hotel managers (72 % response rate).Results: Data confirmed a negative effect of centralized authority and reporting requirements on well-being. Findings suggest that reappraisal is an adaptive emotion regulation strategy because it partially mediates the negative relationship between reporting requirements and well-being. Suppression was found to partially mediate the negative relationship between centralized authority and well-being, though the effect was weak. This suggests that managers’ well-being is not only the direct result of job stressors, but also of the different emotion regulation strategies that are activated in response to these stressors. Limitations: The major limitation is use of cross-sectional self-report data. Research/Practical Implications: The study has implications for further studies and for developing management training. Originality/Value: Contributes to the limited literature on leaders’ emotion regulation.


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