Th-OR-S47-1 - The Role Of Physicians’ Training Level For The Association Between Job Resources, Physician Work Engagement And Patient Care Experience

Oral Presentation
Part of:
Thursday May 18   03:00 PM to 03:15 PM (15 minutes)
Positive organizational behaviour
The Role of Physicians’ Training Level for the Association between Job Resources, Physician Work Engagement and Patient Care Experience
R. Scheepers*, L. Lases, O. Arah, M. J. Heineman
Content: Purpose
This study investigates the association between (a) job resources and physician work engagement as well as between (b) work engagement and patient care experience and whether these differ for medical specialists and residents (medical specialists in training).
Physicians included both medical specialists and residents. Job resources, work engagement and patient care experience were measured using validated instruments. 4573 patients (47%) and 185 (78%) physicians (103 specialists and 82 residents) participated, resulting in a mean of 22.3 patient evaluations per physician.
Autonomy was a job resource for specialist work engagement (B = 0.34, 95% CI = 0.14 – 0.54, P value = 0.001), while learning opportunities was as job resource for residents (B = 0.33, 95% CI = 0.10 – 0.56, P value = 0.006). Work engagement was not associated with patient care experience for both specialists and residents (B = 0.01, 95% CI = -0.01 – 0.04, P value = 0.361).
The observational design of the study does not guarantee causality.
Research/Practical Implications
In enhancing physician work engagement, the training level should be accounted for. Specifically, it could be rewarding to provide specialists with more autonomy and residents with more learning opportunities in their work. For both specialists and residents, higher work engagement did not seem to translate into better patient care experience. Patient experience may benefit from physicians who deliver stable quality under varying levels of work engagement.
This was the first study researching physician work engagement in relation to their performance as evaluated by patients.


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