Symposium 684 - Dealing With Emotions At Work: The Why And How Of Emotion Appraisal And Emotion Regulation

Management of emotions at work
Friday May 19   11:30 AM to 01:00 PM (1 hour 30 minutes)
Emotion in the workplace
Management of emotions at work
Dealing with emotions at work: The why and how of emotion appraisal and emotion regulation
K. A. Pekaar 1,*, D. Van der Linden 1
1Erasmus University Rotterdam, Rotterdam, Netherlands
Main Abstract Content: State of the art. The idea that organizational life is influenced by the prevalence of emotions is widely acknowledged. Emotional events (e.g., dealing with emotional co-workers or clients) place specific demands on employees ranging from the appraisal to the regulation of emotions. The current symposium presents a collection of papers that illustrate why and how people deal with emotions at work.
New perspectives/Contributions. This symposium captures various determinants that influence the way people handle emotional events. Specifically, the contributions show the relevance (why), and the different strategies that people use to appraise and regulate emotions (how). As such, individual differences, motivations, job types, and situational characteristics are addressed. Specifically, a study by Marina Fiori and Andrew Ortony investigates the idea that highly emotional intelligent people tend to overemphasise emotions and emotional information. Godelieve Hofstee and colleagues introduce a theoretical model in which they determine which situations trigger the use of emotional labour strategies. Yuki Nozaki and colleagues present a study investigating the effectiveness of several interpersonal emotion regulation strategies among different job types. Next, Karen Niven introduces a theoretical framework on the reasons why people try to manage others’ emotions at work. Finally, Keri Pekaar and colleagues present a study examining how emotional intelligence effects an interpersonal emotion regulation task.
Research/Practical Implications. Taken together, the papers point to the notion that the ways in which emotions are handled at work are not isolated phenomena, but should be studied in tandem with individual differences and/or motivational and situational factors.


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