FR-P01-069 - Issues you don't communicate at work: Antecedents and Consequences

Track:
Organizational communication
What:
Poster Presentation
When:
3 hours 30 minutes
Where:
O'Brien Foyer
Discussion:
0
Organizational Structure, Culture and Climate
Organizational communication
FR-P01-069
Issues you don't communicate at work: Antecedents and Consequences
V. Lazanaki 1,*, M. Vakola 1
1Marketing and Communication, Athens University of Economics and Business, Athens, Greece
 
Content: Purpose
The purpose of this study was to shed light on the antecedents and consequences of remaining silent at work. This study investigated the range of organizational issues that may cause organizational silence.
 
Design/Methodology
We interviewed 30 full time employees working for a range of industries such as pharmaceuticals, banking, shipping, consulting, coming from both the public and the private sector.
 
Results
Results revealed a wide range of organizational issues, upon which, employees choose to maintain silence in the working environment. Our analysis showed many causes of remaining silent at work such as individual characteristics, organizational characteristics, relationship characteristics and fear of suffering the consequences. Employees who remained silent at work suffered from stress, job dissatisfaction, distant or toxic interpersonal relationships and decrease in organisational effectiveness.
 
Limitations
Our research was based on a cross-sectional sample. Another limitation was that we asked participants to reflect on past experiences.
 
Research/Practical Implications
Practitioners and policy makers can benefit from the identification of the antecedents and consequences of organizational silence. Researchers can also benefit from these qualitative findings in order to further explore the construct of organizational silence and its associated processes.
 
Originality/Value
According to the best of our knowledge, this is the first time that issues, antecedents and consequences of organizational silence were explored on three levels (employee, supervisor and co-worker).
 
 
 
 
Participant

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