Symposium 1568 - Shedding Light On The Coaching Process - Directions For The Improvement Of Coach-Client Interaction And Coaching Success

Consulting, coaching and counselling
Friday May 19   01:15 PM to 02:45 PM (1 hour 30 minutes)
Organizational Change and Development
Consulting, coaching and counselling
Shedding light on the coaching process - Directions for the improvement of coach-client interaction and coaching success
S. Kauffeld*
Main Abstract Content: State of the art: The empirical research on coaching evolved from first case studies to considerable meta-analyses. Still, research on the actual coaching-process is scarce: While there is first evidence on the effectiveness of coaching, research on coach-client interaction as well as process-oriented factors influencing successful and unsuccessful coaching is underrepresented.
Contributions: The contributions in the group use different approaches, vary in their focus from individual to interactional analyses, and assess various outcomes of coaching processes. First, Klonek will introduce a coding scheme to economically assess practitioners' coaching skills. Second and third, Müller and Güntner will analyze interactional factors (i.e., spoken language and behavioral dependency) and their effect on coach-client interaction. Fourth, Schiemann will present how coaching addresses the client’s need for autonomy and the influence of mutual trust. Fifth, Graßmann will explain the preventive function of supervision to buffer negative side effects of coaches’ neurotic personalities. Sixth and finally, Schermuly will explore the prevalence, causes and consequences of client dropouts for the first time.
Implications: Taken together, the symposium opens the “black box of coaching” by providing a holistic view of inputs, processes and outcomes of coaching. The deeper understanding of both factors for successful coachings and causes for failed coachings help practitioners to minimize negative individual side-effects as well as dropouts and to create awareness for procedural dependencies. Moreover, a basis for the further study of coaching processes is made feasible through the introduction of an empirically valid, yet economical coding scheme.

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