Market Analysis: Industry Insights [Analysys Mason]

Insight Session
Friday Dec 09   09:00 AM to 10:00 AM (1 hour)
Sabal Palm
Mark Mortensen, Research Director (Analysys Mason)

The CSP to DSP Transformation and the Digital Experience Index:
The transformation of Communications Service Providers to Digital Services Providers is a fundamental shift in the industry. In this talk, Dr. Mark Mortensen, one of the leading analysts following this digital transformation, will outline the three steps necessary to become a DSP. He will also provide a review of Analysys Mason's Digital Experience Index that measures the degree of digitalisation of a CSP's operations and hence its digitalised user experience. Several case studies of leading DPSs will also be provided.
Analysys Mason
Research Director

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