Advanced Customer Experience Management [gen-E]

What:
Innovation Session
When:
Thursday Dec 08   09:00 AM to 09:40 AM (40 minutes)
Where:
Sabal Palm
Discussion:
0
Adrian Alonso, Solutions Architect​ (gen-E)

With the overwhelming amount of data traffic being experienced, the telecommunication industry is faced with the challenge of scaling infrastructure seamlessly and adopting new technologies without causing customers any inconvenience. Continuous monitoring of applications, middleware, and infrastructure is required to optimize network performance and ensure customers receive the highest level of service. This requires extensive technological know-how, which is fundamental in analyzing customer issues and guaranteeing smooth service operations. In this session, gen-E CEO Marc Hayden will discuss advanced customer experience management amidst technology migrations leveraging data from across the entire enterprise.
Speaker
gen-E

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