Communicating Apologies - Publicly and Inside the Concom

Track:
Communication
What:
Talk
When:
Sunday Dec 08   02:30 PM to 03:25 PM (55 minutes)
Where:
Fiesta I-II Streaming Room
Discussion:
0
Have you ever needed to issue an apology? Maybe it was for something you personally didn’t do but you’re the one in charge so it needs to come from you. Maybe you did do it and sincerely need to apologize. Things happen, mistakes get made and something needs to be said, now not later. We will look at ways you can respond when someone feels misled or insulted by you or your convention and also ways you should avoid. This talk will touch on social media responses as well as internal convention communications.
Participant
SMOFcon 37
Programming

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