Chair: Golam Aurup    The Impact of Decision Interruptions on Consumer Choices in Desirability-Feasibility Trade-offs.Author(s)/Auteur(s): Lydia Qianqian Li (School of Management, Shanghai University), Jiahao Wu (School of Management, Shanghai University), Na Xiao (Laurentian University), Xindi HA (School of Management, Shanghai University; China Textile and Apparel Ltd.) Adver...

Chair: Adam Nguyen  Relational Exchange as Science and Art: Interorganizational Favor Exchange SkillsAuthor(s)/Auteur(s): Adam Nguyen (Siena College) Harnessing Emotional AI for Enhanced Customer Satisfaction in Complaint ResolutionAuthor(s)/Auteur(s):  Vahideh Baradaran-Rafiee (University Canada West) & Mehdi Akhgari (University Canada West), & Hamed Aghakhani (Da...