Chair. Nasrin Sultana and Anand Bhardwaj    Digital Transformation and Innovation Performance: An Inverted U-shaped Impact Through Knowledge CollaborationAuthor(s)/Auteur(s): Zhenzhong Ma (University of Windsor), Dapeng Liang (Harbin Institute of Technology) & Dongbo Wang (Harbin Institute of Technology) When Technolog...

Chair: Adam Nguyen  Relational Exchange as Science and Art: Interorganizational Favor Exchange SkillsAuthor(s)/Auteur(s): Adam Nguyen (Siena College) Harnessing Emotional AI for Enhanced Customer Satisfaction in Complaint ResolutionAuthor(s)/Auteur(s):  Vahideh Baradaran-Rafiee (University Canada West) & Mehdi Akhgari (University Canada West), & Hamed Aghakhani (Da...