AWOs and startups may sound very different from the outside, but on the inside, we look alike! We all have big goals and few resources to achieve them. We have impossibly long to-do lists. We operate in an environment where the only constant is change. From how we approach meetings, to prioritizing what work needs to be done now versus later, to staying focused on your goals in chaotic environments, this session will share practical st...

Caring for shelter animals involves making decisions, often challenging ones, day in and day out.  Whether you're working in shelter administration, operations, medicine, or behavior (or all of the above), you've likely experienced the fatigue that comes with decision-making.  Join us to recognize that we aren't alone and that we can implement strategies including effective communication techniques, collaborative decision-mak...

Programs that support pet ownership in the community can reduce surrenders and improve welfare. What programs will help and how can you tell if you are making a difference? Common community outreach programs will be reviewed and compared against a strategic decision-making matrix. Participants will work through real-world case scenarios. Being strategic and adaptive when implementing these programs will increase pet retention, improve ...