Erin FitzGerald
Sessions in which Erin FitzGerald attends
Saturday 4 April, 2020
Sunday 5 April, 2020
The New England Federation of Humane Societies is celebrating its 75th anniversary because of the people who’ve invested their energy and passion into the Fed these many years. Today, there is much to celebrate. And, as we look to the future, we may be excited or worried (or both) about the changes in our field that are well underway here in New England. Where will pets come from? Are our services and programs relevant to our community? Is funding available to support animal wel...
Monday 6 April, 2020
Some clients will be irate, some will be full of questions, a few will be uncomfortable and act out, and others will want as little contact as possible. Knowing how to deal with each client will have a big impact on customer relations – and over the long term the brand of your organization. Discover how an increase in empathy and emotional ...