“People just don’t listen!” “They want this pet, but they can’t handle it,” “How long until they return him?” If this describes how you feel about your adopters – then this workshop is for you! Together we will explore the many ways in which an adoption counseling session can prove to be a challenge; including tackling the barriers that can prevent open and positive dialogue with our adopters. Participants will walk away with an understanding of positive language techniques that lead to a successful placement for both human and pet.