Some clients will be irate, some will be full of questions, a few will be uncomfortable and act out, and others will want as little contact as possible. Knowing how to deal with each client will have a big impact on customer relations – and over the long term the brand of your organization. Discover how an increase in empathy and emotional intelligence can improve client relationships and help your organization provide the same level of service over and over again. And bonus, learn how this helps decrease employee distress!