Nicole Marcoux-Herlands
Sessions in which Nicole Marcoux-Herlands attends
Monday 18 March, 2024
In this interactive session we will review the basics behind an intake exam and explore some of the most common findings in each species.
This session will cover basic dog body language and fear-free handling and is intended for those new to animal welfare or anyone looking to brush up on their knowledge. Back to Basics: Dog Behavior, Body Language & Fear Free Handling is good for 1 CEU for CPDT-KA certificants. Attendees must bring their certificate number to the session and check in with the N...
Let’s use real world examples of what it looks like when people can’t or don’t get needed medical care for their pets. We will examine cases and generate creative solutions to common barriers faced, then facilitate creative pathways of alternative approaches through REDI. These opportunities help increase awareness of barriers and motivate proactive steps to encourage inclusion of these communities. This results in increased preventive care, animal and human health, and pets staying home.
Why do so many animal health care professionals dread working with cats? Is the way we engage with cats and their owners creating a roadblock to care? When we adjust how we handle and communicate with cats and their people, we will actually look forward to those interactions. This will open the door to developing a more successful relationship with this often misunderstood species and you will gain a reputation for being "c...
Providing excellent client services is essential to building trust and positive partnerships between your agency and the community. But what if we took it beyond the front desk, and implemented a culture of hospitality across the entire organization? Attendees will leave the session understandingDifference between client services and hospitality
Tuesday 19 March, 2024
Workplace culture and environment are critical components to animal lifesaving. It can be the difference between team members who are engaged or burned out, pet owners feeling welcomed or judged, volunteers working with or against us – all of these dynamics either positively or negatively impact animal outcomes. While Diversity, equity and inclusion (DEI) have become the mainstream ap...
This panel includes representatives from the MSPCA, the Animal Rescue League of Boston, and Save the Unicorns. The panelists will describe how their organizations have rebooted their foster programs to engage more foster volunteers by specific foster need, break down barriers to fostering, increase training, and gain support for some animals that have been hard to find foster options for.
Caring for shelter animals involves making decisions, often challenging ones, day in and day out. Whether you're working in shelter administration, operations, medicine, or behavior (or all of the above), you've likely experienced the fatigue that comes with decision-making. Join us to recognize that we aren't alone and that we can implement strategies including effective communication techniques, collaborative decision-mak...
Pet owners are working harder than ever to keep their pets as lifelong companions, yet few social services agencies have programs that support the bond between humans and animals. BestyBnB seeks to change that by partnering with social services agencies and animal welfare agencies to prevent unnecessary owner surrenders. In this session, you will learn steps toward partnering with social services agencies to create a holistic network o...
Caring for shelter animals involves making decisions, often challenging ones, day in and day out. Whether you're working in shelter administration, operations, medicine, or behavior (or all of the above), you've likely experienced the fatigue that comes with decision-making. Join us to recognize that we aren't alone and that we can implement strategies including effective communication techniques, collaborative decision-mak...