Back to Basics - People, Paws and Purpose: Transformative strategies for elevating community engagement through client services and hospitality

When:
2:30 PM, Monday 18 Mar 2024 (1 hour)
Where:
Crowne Plaza Warwick - Grand Ball Room
How:
Providing excellent client services is essential to building trust and positive partnerships between your agency and the community. But what if we took it beyond the front desk, and implemented a culture of hospitality across the entire organization? Attendees will leave the session understanding

  • Difference between client services and hospitality  
  • Understanding the importance of a consistent experience across your agency
  • And how all of this comes down to unlocking the ultimate solution: People!
David Owens
David Owens
Panelist
Best Friends Animal Society
National Senior Strategist, Shelter Collaborative Program
Kristan McCormick
Kristan McCormick
Panelist
Best Friends Animal Society
Strategist, East Region
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