Join this discussion to hear from three shelter leaders who have navigated mergers and organizational consolidations. We’ll share our approach, what went well, what didn’t, what we’d do differently, and what the impact has been. https://docs.google.com/presentation/d/1e2TBiL7h5gmXTrB2UEvfE5AnhVtujF5I/edit...

With increasing numbers of pets entering shelters in need of proactive behavior care, there is an urgent need for comprehensive, reinforcement-based behavior intervention at the individual animal level beyond the shelter environment. This session will help your organization develop behavior case management solutions for pets - yes, not just dogs! - in need through professional trainer foster recruitment.

Do you wish your community better understands the needs of dogs with behavioral challenges? Do you dream of the day that your behavior team can more easily support dogs in the shelter AND in your community? Join us in a 60-minute session where attendees will give voice to the ever-growing need for behavioral support in our communities and take steps in adopting a triage modal approach to providing community behavioral support. 

In this interactive session we will review the basics behind an intake exam and explore some of the most common findings in each species.

This session will cover basic dog body language and fear-free handling and is intended for those new to animal welfare or anyone looking to brush up on their knowledge. Back to Basics: Dog Behavior, Body Language & Fear Free Handling is good for 1 CEU for CPDT-KA certificants. Attendees must bring their certificate number to the session and check in with the N...

Why do so many animal health care professionals dread working with cats?  Is the way we engage with cats and their owners creating a roadblock to care?  When we adjust how we handle and communicate with cats and their people, we will actually look forward to those interactions. This will open the door to developing a more successful relationship with this often misunderstood species and you will gain a reputation for being "c...

Providing excellent client services is essential to building trust and positive partnerships between your agency and the community. But what if we took it beyond the front desk, and implemented a culture of hospitality across the entire organization? Attendees will leave the session understandingDifference between client services and hospitality  

Wind down from the day and enjoy some tasty snacks and beverages while getting to know fellow attendees and partaking in some or all of the many activities including arts and crafts, various board games, tarot card readings, cornhole, jumbo Jenga, a photo booth and more.

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Workplace culture and environment are critical components to animal lifesaving. It can be the difference between team members who are engaged or burned out, pet owners feeling welcomed or judged, volunteers working with or against us – all of these dynamics either positively or negatively impact animal outcomes. While Diversity, equity and inclusion (DEI) have become the mainstream ap...

Do you struggle with volunteers who interact inappropriately with dogs? Are staff and volunteers often at odds over behavior or training? Is sharing a euthanasia decision with volunteers actively traumatizing them and you? This presentation will talk about how to build a strong dog volunteer program that gets everyone on the same team to help dogs without a toxic culture. Takeaways include concrete steps on recruitment, training, discu...

Have you ever been curious about what dogs do in the shelter when we’re not watching? How much are they sleeping, drinking, scratching, or even licking? We were too, so we put activity and health trackers (think Fit Bit for dogs) on thousands of shelter dogs to find out (and collected DNA samples too!). In this session, we’ll provide insights from thousands of data points collected. We’ll share how shelter dog behavior differs from in-...

The national dog crisis is impacting every community in our nation, and although it is overwhelming, a clear solution has emerged to help us combat this crisis - increasing adoptions.  Learn how the MSPCA has pivoted since early 2023 to reimagine adoption programming for dogs to increase adoptions. The solution may surprise you as we have recycled the playbook from 2012 to supercharge adoption programming. 

Enjoy delicious appetizers and drinks while chatting with other conference attendees. Tours will be offered for a behind-the-scenes look at the Rhode Island SPCA’s new facility which opened last fall.This event is being held at the Rhode Island SPCA which is located at 155 Plan Way, Warwick, RI. 

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Could we be causing roadblocks for one another? During this session, attendees will uncover ways to work to improve, repair, and create new meaningful relationships with key partners in the work to better serve their communities and uphold their missions. Attendees will do an in-depth dive into existing relationships with peers and receive practical solutions to ensure we are supporting one another to the fullest to improve the lives o...

The merge between MSPCA and NEAS requires a new level of consistency among our four-shelter system to support fluid internal transfer of and communication surrounding our dog population. To meet our unique needs, we developed an evaluation process comprised of objective observations recorded during routine daily care and at natural checkpoints in an animal’s pathway. We aim to equip staff and volunteers with the skills to participate i...

To run a successful volunteer program, we need to create an environment where volunteers feel welcome and that they are contributing in a meaningful way. Investment in quality onboarding and training upfront will pay dividends in the end! Having staff buy-in is essential for building and maintaining a strong program with good volunteer retention. In this session, we will explore some strategies and best practices for getting staff inve...

Cap off the conference with an opportunity to sit with a small group of peers and a host, to share conference takeaways, take a deeper dive, and ask questions in casual discussion on topics from the field of animal sheltering and rescue. There will also be additional prizes raffled off!  Topics will include:ACCESS TO VETERINARY CAREHost: Abigail Smith, Executive Director, Animal Welfare SocietyLOW BARRIER PET PLACEMENTHost...

MSPCA launched a collaborative program in Massachusetts, called MASS, aimed at working together to increase adoptions, decrease euthanasia, and build a community of practice around developing behavior strategies to help the animals in shelters that struggle the most. This panel discussion will include key members of the coalition (Dakin Humane Society, MSPCA, and Berkshire Humane Society) who will talk about progress, what positive changes the groups have had that were unexpected, as well as ...

Is there more to enrichment than just food and busy boxes? Join me as we discuss some simple changes and strategies to benefit welfare in your shelter, and help keep our kennels (and kitty cages) calm and quiet.Attendees of this session are eligible for one (1) credit for CPDT-KA.

We all want successful adoptions, and part of making that happen includes preparing not only the adopters but the animals, too. This important, but often overlooked, preparation helps reduce stress (and stress-related illnesses) when animals leave shelters or foster homes and move into new homes with new people. Happy, healthy, less-stressed, and better-prepared pets also mean happier adopters, fewer returns, and better chances for family bonding and positive life-long relationships. This ses...

This session will delve into essential topics such as governance, strategic planning, fundraising, and board member engagement. Participants will gain insights into navigating the unique challenges faced by animal welfare organizations, fostering collaboration, and building a cohesive, mission-focused board that stays engaged and effective. We will discuss successful recruitment strategies, the critical role of organizational by-laws, and provide Executive Director...

Wind down from the day and enjoy some tasty snacks and beverages while getting to know fellow attendees and partaking in some or all of the many activities including arts and crafts, board games, cards, cornhole, a photo booth and more. Great giveaways will be raffled off to attendees.

We use language as a mode of communication every day and can understandably overlook that the words we utilize are rooted in history. Being aware of history, as that which is impacted by cultural and political forces, can actually help us to build compassion, empathy, and inclusion – all of which not only lead to positive outcomes, but also to a deep personal joy in knowing that we have played a part in bringi...

We'll introduce the concept of L.E.G.S. (Learning, Environment, Genetics, and Self) and discuss how to use this model within the shelter to improve match-making for dogs, enrichment, handling, and more. Attendees will delve into why breed and genetics matter and how to better support both adopters and dogs in their care.

Are you struggling to make decisions for dogs when it comes to their behavior? Are you seeing dogs returned for serious behaviors, or worried you may be euthanizing dogs who could find homes? Do you struggle to figure out what behaviors you can work on in the shelter? You're not alone! This presentation will give you practical steps for building adoptability criteria, decision guidelines for euthanasia, and reasonable training and enrichment strategies for "gray area" dogs in your care.

This presentation thinks about the humans affected during behavioral euthanasia; staff, volunteers, and adopters.  The speakers will aim to reframe behavioral euthanasia through a lens of public safety, the emotional difficulties owners face making this decision themselves, and organizational responsibility. Dr. Carly will share her real-world experiences speaking to owners about the decision-making process and how they grapple with managing a dog with behavioral concerns.Attendee...

Enjoy delicious appetizers and drinks while chatting with other conference attendees. There will also be a shelter spotlight on Lowell Humane Society so you can learn more about the amazing work they do. Great giveaways will be raffled off to attendees.This event is held off-site at Common Craft, 75 Middlesex Turnpike, Burlington. It's adjacent to the Burlington Mall, but entrance is from the parking lot; not from inside the mall. 

Join us for an engaging session featuring two New England animal shelters, the Potter League and the Animal Rescue League of Boston, as they share insights on the vital role of partnerships with non-animal welfare organizations. Hear how these organizations are using collaborations with non-animal organizations to enhance animal welfare, improve community outreach, and support efforts to keep pets and people together. Both organizations will share their strategies and success stories that hig...

Employees start their new job with eagerness and enthusiasm for what is to come. But what happens when our training programs do not set up our employees for success? The employees become disengaged, under perform, or do not meet the job expectations. Sound familiar? Learn how to create a robust training program that not only engages employees in their work but also allows for advancement in their career with meaningful work...

In this AVMA Wellbeing Educator presentation we explore why rudeness in the workplace is on the rise, how we can address challenging behaviors, and why attempts to control others’ behaviors at best aren’t effective. We will also share how to leverage and apply the superpowers veterinary and animal welfare professionals already possess when working with reactivity in animals, to difficult encounters with humans.  Participants can expect to learn about:Factors t...

Cap off the conference with an opportunity to sit with a small group of peers and a host, to share conference takeaways, take a deeper dive, and ask questions in a casual discussion on topics from the field of animal sheltering and rescue. There will also be additional giveaways! Topics include:ACCESS TO CAREHost: Alyssa Krieger, MSPCAANIMAL TRANSPORTHost: Kelly Marinel, NHSPCABEHAVIORHost: Laurie Lawless, S...