When organizations launch access to care programs like Pets for Life, we often think of them as standalone programs. The MSPCA and Wisconsin Humane Society have access to care programs that have impacted nearly every aspect of our orgs. In this session, we'll share how our outreach teams got to know people in our communities, that perspective and information spread across the organization. Bringing the community's perspective into our organizations has helped us to rethink organizational approaches, communication, and policies that were often judgmental or restrictive and to reconsider biases, policies, and even organizational structure.