This presentation looks briefly at where we’ve been and then provides a detailed look at the world of the modern animal care control officer. Involved discussion from the group is a key component of this presentation.
In depth topics include:• We’ve come a long way – The first known use of the word dogcatcher was in 1835. Just simply “catching dogs” is a thing of the past. The modern animal care control officer must be a diverse, open-minded working individual.• Professionalism & Ethics – Professionalism is a core attribute of all those in the world of modern animal care & control. Impartiality and integrity are critical. Service to the community is vital and your personal standards must be high. Treating people and pets with dignity and respect is a daily requirement. Keeping personal feelings out is tough but a must!• Embrace Technology – It’s here to stay. Such things as smart phones, computers and social media can be used efficiently and effectively. Let’s make the most use of it to help people and pets.• Education & Training – There’s always room for improvement. Continuing education and career development will help you gain the work skills you need to stay at the top of your game. Learn, learn, and learn! • Partnerships & Networking – Make the most of your partnerships with humane groups, SPCAs, local veterinarians, community and businesses. Good communication leads to positive cooperation. An endless supply of patience gets you a long way.• Think Positive… And outside of the box – Innovative ways of doing things in the community that help people and pets. Let’s keep the pets where they belong….with their owners!• Modern Tactics – Evolution of a more compassionate and professional animal control. Embrace new and innovative ideas that produce good results. “This is the way we’ve always done it” just doesn’t make the cut anymore.• Sometimes… It IS all about you – Taking care of yourself is the way of the modern ACO. Self-care leads to a better animal care & control professional.Intended audience: Animal Control Officers, Frontline Staff, Middle Management, Volunteers

Continuing Education Units are available for ACOs:

CT - 6 hours of CEU's will be granted if all ACO/Field Services track sessions are attended

ME - 8 hours of CEU's will be granted if all ACO/Field Services track sessions are attended

MA - 1.5 credits for every session attended on the ACO/Field Services track