Active Listening for Animal Welfare Professionals: Turning Insights into Action

What:
Talk
When:
1:15 PM, Sunday 16 Apr 2023 (1 hour)
Breaks:
Vendor & Exhibitor Break   02:15 PM to 02:45 PM (30 minutes)
Where:
Crowne Plaza Warwick - Track A - Ocean
How:

As animal welfare professionals we are always looking for ways to improve outcomes. Is it possible that our communication could be getting in our own way? During this session we will discuss how we earn trust and the small missteps we may be making when talking with others that have a lasting damaging effect on rapport and undermine our overall mission. We will look at examples in sheltering and field service cases and learn how to apply new approaches that lead to better outcomes for both the people and pets involved and elevate our own understanding and compassion for our community.

 

https://docs.google.com/presentation/d/1z_YvZTwcURFcS28zzA2x2rzYPleJLY4a/edit?usp=share_link&ouid=108756048174587960065&rtpof=true&sd=true

Jennifer Toussaint
Jennifer Toussaint
Speaker
Animal Welfare League of Arlington
Chief of Animal Control and Senior Director of Community Resources
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