Back to Basics - People, Paws and Purpose: Transformative strategies for elevating community engagement through client services and hospitality

My Session Status

When:
2:30 PM, Monday 18 Mar 2024 (1 hour)
Where:
Crowne Plaza Warwick - Grand Ball Room
Providing excellent client services is essential to building trust and positive partnerships between your agency and the community. But what if we took it beyond the front desk, and implemented a culture of hospitality across the entire organization? Attendees will leave the session understanding

  • Difference between client services and hospitality  
  • Understanding the importance of a consistent experience across your agency
  • And how all of this comes down to unlocking the ultimate solution: People!

David Owens
Panelist

Kristan McCormick
Panelist

My Session Status

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