In this AVMA Wellbeing Educator presentation we explore why rudeness in the workplace is on the rise, how we can address challenging behaviors, and why attempts to control others’ behaviors at best aren’t effective. We will also share how to leverage and apply the superpowers veterinary and animal welfare professionals already possess when working with reactivity in animals, to difficult encounters with humans.  Participants can expect to learn about:Factors t...

MSPCA launched a collaborative program in Massachusetts, called MASS, aimed at working together to increase adoptions, decrease euthanasia, and build a community of practice around developing behavior strategies to help the animals in shelters that struggle the most. This panel discussion will include key members of the coalition (Dakin Humane Society, MSPCA, and Berkshire Humane Society) who will talk about progress, what positive changes the groups have had that were unexpected, as well as ...

Stories and messages influence what people think is true. They trigger our brains to ask: What's the problem, who is responsible, and what's the solution? They power thinking about critical issues like overwhelmed shelters, access to care, cruelty, and pet ownership. The problem is that mainstream stories give us the wrong answers. We're stuck with stereotypes, shaming, villainizing, and burnout. We must messa...

Struggling to engage your employees and turn feedback into meaningful change? You're not alone. Many organizations face challenges in seeking, analyzing, and acting on feedback, yet engaged employees are more productive and committed. Join us as we explore the importance of empowering employee voices, featuring the Animal Rescue League of Boston's journey in making feedback central to their culture. Learn to develop a feedback-rich environment, analyze employee input, transform feedback into ...

We use language as a mode of communication every day and can understandably overlook that the words we utilize are rooted in history. Being aware of history, as that which is impacted by cultural and political forces, can actually help us to build compassion, empathy, and inclusion – all of which not only lead to positive outcomes, but also to a deep personal joy in knowing that we have played a part in bringi...

Tale of Two Cities: How New England shelters are assisting southern partners. This presentation will have representatives from Miami Dade Animal Services as they speak about their capacity challenges, how they're addressing them locally and the role of transport partners in the east. East coast representatives will outline how they are able to accommodate additional population amid a more challenging local pop...

Are you struggling to make decisions for dogs when it comes to their behavior? Are you seeing dogs returned for serious behaviors, or worried you may be euthanizing dogs who could find homes? Do you struggle to figure out what behaviors you can work on in the shelter? You're not alone! This presentation will give you practical steps for building adoptability criteria, decision guidelines for euthanasia, and reasonable training and enrichment strategies for "gray area" dogs in your care.

In this session, we will have a panel led by Community Cats Podcast host, Stacy LeBaron, to share the story of how two Massachusetts communities have significantly reduced their cat population over the years. Executive Directors, Crystal Arnott(Lowell Humane Society) and Karen Glass(Merrimack River Feline Rescue Society) will share statistics and their experience on what programs and support was needed in orde...

Join us for an engaging session featuring two New England animal shelters, the Potter League and the Animal Rescue League of Boston, as they share insights on the vital role of partnerships with non-animal welfare organizations. Hear how these organizations are using collaborations with non-animal organizations to enhance animal welfare, improve community outreach, and support efforts to keep pets and people together. Both organizations will share their strategies and success stories that hig...

Focusing on troubling times of increased population, this presentation aims to look at decreasing LOS with a focus on effectiveness and ease of using promotions and discounted adoption fee events to move your population. Hard and soft cost of these adoption promotions will be looked at and visitors should leave feeling like they have a roadmap to do an event at their facility.