In this AVMA Wellbeing Educator presentation we explore why rudeness in the workplace is on the rise, how we can address challenging behaviors, and why attempts to control others’ behaviors at best aren’t effective. We will also share how to leverage and apply the superpowers veterinary and animal welfare professionals already possess when working with reactivity in animals, to difficult encounters with humans. 
 

Participants can expect to learn about:

• Factors that have contributed to the rise of rudeness
• The mythology of kindness campaigns
• Applying our everyday skills, knowledge and abilities with animals to encounters with people