In this interactive session we will review the basics behind an intake exam and explore some of the most common findings in each species.

This session will cover basic dog body language and fear-free handling and is intended for those new to animal welfare or anyone looking to brush up on their knowledge. Back to Basics: Dog Behavior, Body Language & Fear Free Handling is good for 1 CEU for CPDT-KA certificants. Attendees must bring their certificate number to the session and check in with the N...

Why do so many animal health care professionals dread working with cats?  Is the way we engage with cats and their owners creating a roadblock to care?  When we adjust how we handle and communicate with cats and their people, we will actually look forward to those interactions. This will open the door to developing a more successful relationship with this often misunderstood species and you will gain a reputation for being "c...

Providing excellent client services is essential to building trust and positive partnerships between your agency and the community. But what if we took it beyond the front desk, and implemented a culture of hospitality across the entire organization? Attendees will leave the session understandingDifference between client services and hospitality  

Wind down from the day and enjoy some tasty snacks and beverages while getting to know fellow attendees and partaking in some or all of the many activities including arts and crafts, various board games, tarot card readings, cornhole, jumbo Jenga, a photo booth and more.

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